Using an interpreter or translator
If you need to speak with us in a language other than English, you can call an interpreter or translator for help.
How can I use an interpreter?
If you need help making an appointment or completing a form, you can get help from your family, friends or by visiting VicRoads Customer Service Centre.
To determine if you require an interpreter for your drive test, the following are common instructions we will ask you to complete during the drive test:
- “Turn left at the traffic lights”
- “Turn right at the next street”
- “Move to the right lane”
- “When safe move to the left lane”
If you can understand these instructions, you do not need an interpreter and can proceed to book your test online.
If you can't understand these instructions, consider if hand signals or repeated instructions would assist you. *If you think they would, you do not need an interpreter and can proceed to book your test online.
If you are unsure, please visit a VicRoads Customer Service Centre to verify your needs when booking a drive test appointment.
Prior to attending your drive test appointment, we recommend that you review the brochure ‘What you need to know about your Drive Test (External link) (PDF)’ to understand the tasks that will be assessed on the drive test.
National Relay Service (NRS)
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty, please contact us by following the steps below:
Step 1. Contact us through your preferred NRS call channel detailed on NRS call numbers and links.
Step 2. Provide the NRS with our phone number 13 11 71.
You can find more information on the National Relay Service website.
Translating your driver licence, learner permit or documents
If your driver licence or learner permit is not in English, you must have it translated by any NAATI accredited translator (External link) (External link), or an appropriate consulate in Australia. Fees may apply.
You can use a translated current International Driver Permit if it complies with the UN Convention for international driving permits and:
- is issued by the country which issued your overseas driver licence
- contains the first issue date, licence categories, expiry date, your full name and date of birth.
Translator and interpreter services
Below are some translator and interpreter services offered through VicRoads, and have no costs associated with them: