What happens if I can't access my digital licence because I don't have internet access?
If you’re going to be somewhere without internet connection, it’s a good idea to carry your plastic licence as a back up.
Is there a way to remove the digital licence from the myVicRoads app if I don’t want to use it?
Your digital licence will automatically appear in the app, however you can choose to ‘opt out’ by toggling it off in app settings if you do not want it to appear.
Can I access my digital licence or permit if it’s expired or cancelled?
Your licence or permit needs to be current to get a digital licence for the first time. Once you have a digital licence, you can continue to access it to prove your identity or age for up to two years after it expires, is suspended, gets cancelled etc.
What happens if I'm somewhere with no internet connection, no phone reception or my battery goes flat?
If you’re concerned about your battery, network or internet coverage, we recommend you continue to carry your plastic licence. If a digital or plastic licence can’t be produced when requested by a law enforcement officer, that officer may decide to issue an infringement. See Licence conditions on the Transport Victoria website for more information.
Will plastic licences still be issued?
Plastic licences will continue to be issued and will continue to be a legal form of identification. Make sure you keep your plastic licence somewhere safe.
I have a digital driver licence but lost my plastic licence card. Do I still need to get a replacement?
Yes, the digital driver licence is an additional way to show your licence, it does not replace your plastic licence. All Victorians are still required to have a plastic licence so if you've lost your plastic licence card, you will still need to order a replacement licence.
When you replace your licence, the licence number stays the same but the additional security card number changes, which helps prevent previous licence information from being used fraudulently. Your card number is found on the back of your new card and is automatically updated in your digital driver licence.
What if I need to share a copy of my licence?
Right now, there’s no way for you to share a copy of your digital licence. We don’t recommend that anyone shares screen shots of digital licences.
What happens if I use my digital driver licence at venues for check in?
Some licensed hospitality and gaming venues will be able to scan your digital driver licence for venue check in, just as they currently scan your plastic driver licence card using an ID scanner. If you consent to have your digital driver licence scanned at a venue, scanners and venues will collect your image, name, birth date, address, licence number, type and expiry date. Scanners and venues store this information from 30 days and up to 7 years. It may be disclosed to police for law enforcement purposes.
The same information will be retained by scanners and venues regardless of whether you use your plastic or digital driver licence.
Can I use my digital licence when travelling interstate?
Your digital licence is legally recognised in Victoria. If you're travelling interstate, you should also carry your plastic licence.
Is there a visual difference between the licence types like a plastic licence? E.g. on a plastic learner permit there is the yellow at the top and the probationary licence has the red, does this appear in the digital driver licence?
Yes. In most cases, the banner at the top of your digital licence will match the colour of your plastic licence card (yellow for learner permits and red for probationary licences).
If you have a combined digital licence (e.g. a full licence for one licence type and a learner permit for another), the colour of your digital licence may be different from the colour of your plastic card.