Protecting your identity

We already have a range of strong security measures in place to protect the information we hold. This can include two-factor authentication and adding in a passkey login to myVicRoads. Learn more about account security.

To avoid your identity being stolen, you need to be careful with your personal information, including your driver licence.

Tips to protect your identity

• Destroy your old plastic licence when the new one arrives. A licence is a valuable piece of identity information to a criminal.
• Be careful about handing over your licence card or sharing the details on your licence. Make sure you understand how the information will be used and how securely it will be stored.
• Always question the need to scan or photocopy your learner permit or licence card.
• Be cautious if someone asks you for your card number. This is not standard practice and should only be shared if you trust the person*.
• Make sure you have a secure, lockable letter box for your mail, and clear it regularly.
• If someone steals your learner permit or licence, or you’ve been a victim of identity theft, you should report it to the police as soon as possible. Let us know after you’ve reported it and apply for a replacement.  
• If a learner permit or licence is no longer needed, for example because you’ve moved or someone has died, report it to us immediately.  We’ll cancel it to prevent illegal use of the licence. 
• By law you must notify VicRoads of a change of address within 14 days. This is important as mail sent to your previous address could fall into the hands of criminals. 

The Victorian government Community Crime Prevention website has information on preventing and responding to identity fraud.

We’ve implemented protections for all Victorian licence holders by adding an additional security card number into the national Document Verification Service (DVS). 

This means there are now two numbers on your driver licence – the licence number and the security card number. 

The licence number always remains the same, but the security card number changes whenever your licence is renewed or replaced. This prevents fraudulent use of your previous licence information.

You may need to provide both your licence number and security card number for important financial transactions. This will act as an additional level of validation.

You can find your additional security card number:

• on the back of your physical licence
• online through your myVicRoads account
• on your digital driver licence.

For security reasons, we cannot provide you with your card number over the phone.