Don't get scammed
Learn how to protect yourself online and how to report scams.
Watch out for callers claiming to be from VicRoads.
These callers may:
- call you unexpectedly and ask you for your driver licence number or card number
- call you unexpectedly and ask you for a verification code that was sent to your phone. This code may then be used to access your myVicRoads account.
If you’re not sure if a caller or text message is from VicRoads, you can call us on 13 11 71.
How we will contact you
We may text you when:
- you have booked an upcoming appointment with us
- you need to renew your registration or licence (you can log into myVicRoads to confirm your renewal dates)
If you call us and ask for information, we may text you a link while you are on the phone with us. This link will use the format go.vic.gov.au and it will take you to the vicroads.vic.gov.au, transport.vic.gov.au or service.vic.gov.au websites.
After you have completed an online transaction on the vicroads.vic.gov.au website, we may email or text a confirmation message.
We may also send you emails with news and updates, such as our VicRoads Connect newsletter. These emails are sent from [email protected] and any links will take you to the vicroads.vic.gov.au website.
Official VicRoads websites and social media accounts
Our official websites
VicRoads products and services are also available through Service Victoria
Our official social media accounts
Make sure you are on the official VicRoads account by checking the web address matches our official social media account addresses:
Types of scams to watch out for
Here are some common scams we have identified. Remember that criminals are continually inventing new types of scams to gain access to your personal information and funds.
Always check the web address is correct before you commence a transaction or make a purchase. If you buy a VicRoads product or service through a fraudulent website, you won’t be able to get a refund from VicRoads.
Social media scams
Scammers are active on social media, and new scam accounts and pages appear all the time.
- Driver licence and car registration scams are common social media scams. Sometimes the scammers pretend to be VicRoads, and set up fake VicRoads social media accounts.
- Criminals may also try to sell fake driver licences on social media. More about driver licence scams.
Never send a photo of your driver licence through social media, or share other personal, licence or registration details. Never send any money to a person you have only met online.
You can report the social media account using the ‘Report’ function on the social media platform where the scam happened.
Text message and email scams
It's important to be aware of fraudulent messages that criminals send trying to impersonate VicRoads.
If you receive a suspicious email or text message claiming to be from VicRoads, do not reply or click any links and delete it right away.
Below are some examples of scam SMS messages which are not from VicRoads.
Not all scams may look like this, so be very careful.
Driver licence scams
Sometimes criminals may try to sell you a driver licence.
They may advertise on social media or contact you by text message, offering you a driver licence with your name and photo on it. They may tell you that you won’t need to take a driving test. They may also pretend to be VicRoads or use the VicRoads logo in their social media posts and messages.
The only way to get a Victorian driver licence is through VicRoads. Police officers carry online tools for checking licence details, so they will know if a driver licence is fake and was not issued by VicRoads.
If your driver licence was issued in another country, find out how you can convert your overseas licence.
Online sales scams
We do not sell any VicRoads-branded products or services through third-party sellers. This includes:
- unregistered vehicle permits
- overseas licence conversions
- VicRoads-branded vehicle reports.
Sometimes scammers will claim that they are selling other products or services on behalf of VicRoads, often at a higher price.
These websites might claim that they are endorsed by VicRoads or use the VicRoads logo.
Report a scam
If you get a suspicious text message or email and you think it’s a scam, you can look up the organisation’s phishing email address on their website and report it.
You can also report scams to:
If the scam occurred on social media, you can also report the social media account using the ‘Report’ function on the social media platform.
Find out more
You can find out more about scams at: